All products are made to order, fresh, and from scratch. Should you decide to cancel your order before you receive it, 25% of your total order amount is nonrefundable.

If you are not satisfied with your product, it is mandatory that you return the uneaten portion in the same shipping box/packaging and order another product of the same value. You must also pay for shipping your order back to The MonAlicia Bakes through our standard carrier, USPS. 

Due to COVID-19 and an influx of orders, waiting times have increased. We will do our best to make sure your order is completed in a timely fashion. Our cookies are made-to-order. If your order is for a special occasion, a $25 rush fee is required to move up your order in the queue.